Frequently Asked Questions

-Do I need an appointment to get fit: yes, all fittings are done by appointment. Generally, we book out 3-9 weeks ahead of time in vs. out of season.

–How much is a club fitting: Fittings are $100 an hour for any club fitting services.

–How do I book a club fitting: Currently, appointments are booked over the phone by calling 603-623-7876 and speaking with Joe, Mike, Tom, or Chris.

–Why do you charge a $50 booking fee? You’re committing to come work with us, and it’s taken seriously. Customers wait months to receive our expertise, and we must use our appointments wisely. The $50 is applied to your fitting fee if you show up as scheduled.

-What happens if I am late for my appointment? If you are more than 10 minutes late, we must reschedule your fitting. We don’t want to rush through the fitting as the results will be rushed and suffer.

–Cancelation policy: If you cancel your appointment 48 hours before your scheduled time, you receive that money back. If you change your appointment 48 hours before, the booking fee transfers to the new appointment. The only time money is forfeited is if you cancel/change within 48 hours or don’t call or show.   

–How long is a club fitting: That greatly depends on what you are looking to be fit for. A Driver, a standard iron set, or a putter can be done in one hour. If you are adding fairways/hybrids, wedges, or things of that nature, we strongly suggest booking 1 ½ to 2 hours of fitting time. Also, please be aware of how many different brands you want to hit; we allot for 3-4 different brands, so if you want to line them up and try them all, we suggest more than one hour for a standard wood or iron fitting.

–Do I need to bring my current clubs: Yes, please bring the clubs you are currently using so we can assess and create a baseline for our tests.

-What should I wear to my club fitting: Please dress comfortably and casually; golf clothes are unnecessary, but we frown on a 3-piece suit straight from work.

–Can I be fit for woods and irons on the same day: Yes, but this is strongly discouraged based on the number of swings you will need to make. You could do both at once if you can hit two full large buckets of balls back to back without ANY fatigue. Otherwise, please break up your club fittings for the most accurate numbers and best-fitting clubs for yourself.

–Hydration: Very underrated. Please bring water to your fitting as it is a lot of work.

–Ordering custom clubs: Your custom specs and information from the fitting will be reviewed with you. Once reviewed, clubs can be ordered anytime by placing a 50% deposit and paying the balance when the clubs arrive.

CUSTOM ORDERS MAY NOT BE CHANGED OR ADJUSTED, SO PLEASE MAKE SURE YOU ARE 100% CERTAIN BEFORE YOU PLACE YOUR ORDER!

–Do I need an appointment to drop off clubs for regrip or repair: No. Those items may be dropped off anytime we are open.

–How long do repairs take? Repairs may take up to 2-3 weeks in peak times if all products are in stock. It may extend even further if items need to be ordered for your repair.

–How long do regrips take? The time greatly depends on the number of clubs and how many sets are in front of you. Off-season times are 2-7 business days. In-season/peak times can take 7-14 business days.

–How much does it cost to regrip my clubs? All wood/iron grips range from $9-$22 per club installed, and putter grips range from $15-$50 per club installed.

–Do I need an appointment to come to pick up my clubs? No. You may pick those up anytime we are open during regular business hours.

–How do I know when my clubs are ready? We call all our customers as soon as their clubs are ready. If you have not received a call, your club/s are not finished yet. We try our hardest to get your clubs back in your hands as fast as possible, but sometimes we have setbacks and issues which cause things to take longer than expected.

-Why did my clubs not arrive inside the ESTIMATED lead time? Unfortunately, too many manufacturers have changed their policies regarding lead times. They are no longer when they think the product will arrive. We are being given wildly inaccurate lead times for products, and our lead times are being adjusted monthly for already-ordered products. We are doing everything we can to deliver products in a timely manner, but when the product arrives at our shop is out of our hands.

–Why are your lead times longer than other golf shops in the area? We produce tour-quality clubs for our customers, and all clubs are built in-house to better specifications by myself and our properly trained staff. Anything custom and excellent quality takes time in our modern society.

What brands do you carry?

• EOM- Callaway, Cleveland, Srixon, Mizuno, Titleist, Ping, TaylorMade, Bettinardi
• SHAFTS- Fujikura, Graphite Design, Oban, True Temper, Project X, Nippon, KBS, Accra, Aerotech Steel Fiber, UST
• GRIPS- Golf Pride, Lamkin, Winn, Iomic, Jumbo Max, Flat Cat

-Please note that we do have access and can order products from companies such as Mitsubishi Chemical and Aldila. However, having every shaft on our fitting wall is challenging, and we chose to go with the brands we feel produce the best quality/value shafts in the industry.